Overview
To maintain fairness and prevent abuse, Vidgenie.ai limits users to one account per person. Sometimes, legitimate users may encounter a "Multiple signups detected" message if they're on a shared network or if there's been unusual activity from their IP address.
Error Message
You might see this message when trying to sign up:
"Multiple signups detected from your network. To maintain fairness, we limit users to 1 account per person. If you have an account, please sign in. For help, contact support@vidgenie.ai"
Common Causes
The "Multiple signups detected" error can occur for several reasons, including:
Signing up from a shared network (office, university, etc.)
Using a VPN service
Multiple failed signup attempts
Previous accounts created from the same network
How to Resolve
Follow these steps to resolve the network restriction and create your account:
Step 1: Check if you have an existing account
If you've previously created an account, try signing in instead of creating a new account.
Step 2: If you don't have an existing account
1. Find your IP address: Find Your IP Address: Visit whatismyipaddress.com and you'll see your IP address displayed at the top of the page. Make a note of this address as you'll need it for the next step.
2. Contact Support: Send an email to support@vidgenie.ai explaining that you're attempting to create your first account. Be sure to include your IP address in the email to help us verify your request and remove the restriction.
Step 3: Wait for Support Response
Our support team will verify your information and remove the restriction for legitimate signup requests, typically within 24-48 hours.
Prevention Tips
To avoid encountering this error in the future, consider these recommendations:
Avoid creating multiple accounts
If using a VPN, try disabling it during signup
Use a personal network rather than a shared network when possible
Still Need Help?
If you continue experiencing issues or need immediate assistance, please contact our support team at support@vidgenie.ai.