To maintain fairness and prevent abuse, Vidgenie.ai limits users to one account per person. Sometimes, legitimate users may encounter a "Multiple signups detected" message if they're on a shared network or if there's been unusual activity from their IP address.
You might see this message when trying to sign up:
"Multiple signups detected from your network. To maintain fairness, we limit users to 1 account per person. If you have an account, please sign in. For help, contact support@vidgenie.ai"
The "Multiple signups detected" error can occur for several reasons, including:
Signing up from a shared network (office, university, etc.)
Using a VPN service
Multiple failed signup attempts
Previous accounts created from the same network
Follow these steps to resolve the network restriction and create your account:
If you've previously created an account, try signing in instead of creating a new account.
1. Find your IP address: Find Your IP Address: Visit whatismyipaddress.com and you'll see your IP address displayed at the top of the page. Make a note of this address as you'll need it for the next step.
2. Contact Support: Send an email to support@vidgenie.ai explaining that you're attempting to create your first account. Be sure to include your IP address in the email to help us verify your request and remove the restriction.
Our support team will verify your information and remove the restriction for legitimate signup requests, typically within 24-48 hours.
To avoid encountering this error in the future, consider these recommendations:
Avoid creating multiple accounts
If using a VPN, try disabling it during signup
Use a personal network rather than a shared network when possible
If you continue experiencing issues or need immediate assistance, please contact our support team at support@vidgenie.ai.
