When you create a video, it enters our processing queue where it's generated using multiple AI models and services. Paid users enjoy priority queue access for faster processing, while our auto-scaling infrastructure ensures reliable video generation even during busy periods.
Most videos complete generation within these timeframes:
Short videos (1-3 minutes): 5-10 minutes
Medium videos (4-7 minutes): 10-20 minutes
Longer videos (8-10 minutes): 20-30 minutes
During peak times or high system load, generation might take longer than usual. In most cases, videos will complete within 2-3 hours, even during extremely busy periods. We recommend waiting for this duration before taking any action.
If your video has been stuck in the generation state for more than 3 hours, it's time to reach out to our support team. This might indicate:
Technical issues requiring investigation
Infrastructure provider downtime
Processing queue anomalies
Contact support@vidgenie.ai with your video ID, current video status (if possible, share a screenshot of the video progress page) and your account email.
We continuously monitor and improve our video generation infrastructure to:
Automatically scale based on demand
Recover from temporary errors
Maintain separate priority queues for paid users
Ensure reliable video delivery
