How Video Generation Works
When you create a video, it enters our processing queue where it's generated using multiple AI models and services. Paid users enjoy priority queue access for faster processing, while our auto-scaling infrastructure ensures reliable video generation even during busy periods.
Normal Processing Times
Most videos complete generation within these timeframes:
Short videos (1-3 minutes): 5-10 minutes
Medium videos (4-7 minutes): 10-20 minutes
Longer videos (8-10 minutes): 20-30 minutes
When to Wait
During peak times or high system load, generation might take longer than usual. In most cases, videos will complete within 2-3 hours, even during extremely busy periods. We recommend waiting for this duration before taking any action.
When to Contact Support
If your video has been stuck in the generation state for more than 3 hours, it's time to reach out to our support team. This might indicate:
Technical issues requiring investigation
Infrastructure provider downtime
Processing queue anomalies
Contact support@vidgenie.ai with your video ID, current video status (if possible, share a screenshot of the video progress page) and your account email.
What We're Doing
We continuously monitor and improve our video generation infrastructure to:
Automatically scale based on demand
Recover from temporary errors
Maintain separate priority queues for paid users
Ensure reliable video delivery