At Vidgenie, we maintain a strict no-refund policy for all subscription payments and credit purchases. We believe in transparency and want to ensure you understand our policy before making any purchases. This article explains our policy and helps you make informed decisions about your subscription.
All subscription fees and payments made to Vidgenie are non-refundable. This policy applies to:
Monthly subscription payments
Annual subscription payments
Credit purchases
Overage charges
Unused credits or subscription time
By purchasing a subscription or credits, you explicitly acknowledge and agree that you are not entitled to a refund for any fees paid, regardless of circumstances.
To help you make an informed decision before committing to a paid plan, we offer:
100 free credits to test all core features
No time limit on the free plan
No credit card required
Full access to basic AI image and voice models
Clear pricing for all plans
Detailed feature comparisons
Real-time credit cost estimates
Credit usage tracking tools
Comprehensive documentation
Your subscription remains active until the end of your billing period
You retain full access to features and remaining credits
Credit allocation continues as per your plan
If you cancel your subscription:
Your access continues until the end of your current billing period
No partial refunds are issued for unused time or credits
You can continue using the service until your paid period ends
Automatic renewal is stopped
Unused credits expire at the end of the billing period
If you have consumed overage credits during your plan period, overage charges are billed at the end of the billing period
For annual subscriptions:
The full annual payment is non-refundable
You retain access to all features and credits for the entire year
Early cancellation does not qualify for partial refunds
Monthly plan credits don't roll over to the next month
Annual plan credits don't roll over to the next year
Unused credits are not eligible for refunds
Start with the Free plan to test our service
Monitor your credit usage regularly
Review renewal dates in your account settings
Cancel auto-renewal at least 24 hours before renewal
Track overage usage to avoid unexpected charges
Downgrade to a lower plan, if necessary
You can manage your subscription and monitor your credit usage through:
While we maintain a no-refund policy, we may review cases involving:
Technical issues preventing service access
Unauthorized charges with valid documentation
Verifiable billing errors
Please contact our support team for these situations with:
Your account details
Description of the issue
Relevant documentation
Transaction information
