Understanding Payment Declines
Payment declines can happen for various reasons, especially for international transactions. As a US-based company serving global customers, we understand this can be frustrating. While Vidgenie can't directly resolve declined payments, we can guide you through steps to address common issues.
Common Reasons for Payment Declines
Fraud Prevention
International transaction blocks
Unusual spending patterns
Large transaction amounts
Card-Related Issues
Insufficient funds
Expired card
Incorrect card information
Card usage limits reached
Card not enabled for international transactions
Bank Security Measures
3D Secure verification required
Additional authentication needed
Temporary holds on transactions
Steps to Resolve Payment Declines
Contact Your Card Issuer First
This is the most important step
Only your bank can see the specific reason for decline
Ask them to authorize transactions from Vidgenie
Request enabling international transactions if needed
Verify Card Details
Ensure card information is entered correctly
Check expiration date and CVV
Confirm billing address matches card records
Try Alternative Payment Methods
We accept multiple payment options:
Credit/Debit Cards
Digital Wallets (Apple Pay, Google Pay, Cash App)
Regional Payment Methods (Bancontact, EPS, iDEAL, Przelewy24)
Cryptocurrency
Link by Stripe
If you are facing declines using one payment method and there are alternative payment methods available to you, please try them instead.
Common Solutions
Use a different card if available
Try a supported digital wallet
Consider regional payment methods where available
Clear your browser cache and try again
Ensure you're using a secure internet connection
Best Practices
Prevent Future Declines
Keep your payment information up to date
Ensure sufficient funds before renewal dates
Inform your bank about recurring charges
Consider setting up a backup payment method
For International Users
Use cards enabled for international transactions
Consider local payment methods where available
Keep your billing address up to date
Use Stripe-supported payment methods for your region
Important Notes
Vidgenie processes payments through Stripe, a secure payment processor
We don't store your full card details
Multiple declined attempts may trigger additional security measures
Some payment methods are region-specific
Need Additional Help?
If you've tried these steps and still experience issues:
Contact our support team
Include details about the payment method used
Mention any error messages received
Let us know which steps you've already tried
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